When I began my journey, I didn’t have a clue on how to go about running a business in a practical and real-world way and a lot of it was guesswork and comparison shopping through other dance vendors. I wanted to make sure I was entering the market competitively and providing high quality pieces with love and attention to detail.
After a year of being in business, some tweaking is in order. Beginning October 1, 2012 the following changes will go into effect. If you are a current client and I am working with you on a project already, your current projects will be finished under the old system and I encourage you to touch base with me to confirm.
- My new hourly rate will be 17.00/hr for custom costume work.
- It is a $10.00 minimum, unless otherwise specified, for all alterations.
- A down payment of 50% is required prior to the start of work. This is to ensure that I can order and receive your fabric and supplies in a timely manner. The remaining balance will be due upon pickup and prior to shipping.
- All items with a remaining balance (after completion) will be held for 30 days, after which the deposit is forfeit and the item will be sold or repurposed.
- Turn around time for custom items will be 4-6 weeks so that I can assure you of a well-made and lovingly crafted product.
- Orders required in three weeks or less will be subject to a rush fee of 25% of the total project cost which will be due along with the down payment.
- All checks must be made out to “Heather Lovvorn” only and must have a phone number on the check (handwritten is fine). They may not be post dated. If you would prefer to be invoiced through paypal, your payment will need to clear prior to the start of any work.
- In the event that there are construction issues (eg, fraying seams, rips, broken thread) with the finished product, I will repair it free of charge up to a week after you have received it.
- If you are unhappy with your product upon completion, I will be more than happy to work with you on a case-by-case basis to see if we can remedy it.
- All items I have measured you for will be a guaranteed fit and any fit-related alterations will be made free of charge. If you choose to take the measurements yourself and fit-related alterations need to be made, they will be billed at an hourly rate.
- Costume pieces in which you do not supply the fabric and supplies will be billed as noted in the price list. Please let me know if you’d like a copy or have any questions about it!
I will be available for consultations during evening business hours of 6-8pm Monday-Friday at my home in Durham. Consultations on the weekends can be arranged between 3:30-6:30pm on Saturday and 10am-5pm on Sunday and I will do my best to work with your schedule!
